What is the 7-day money-back guarantee?

If you're not satisfied with your subscription within 7 days of purchase, get a full refund with no questions asked. Simply contact support with your subscription ID and the refund will be processed within 5-7 business days.

How do I request a refund?

Log in to your account, go to 'My Subscriptions', click on the subscription, select 'Request Refund', provide reason, and submit. Our team reviews within 24-48 hours and processes approved refunds within 5-7 days.

What subscriptions are eligible for refund?

Only subscriptions purchased in the last 7 days are eligible for full refunds. Subscriptions used beyond 7 days, cancelled after the return period, or with extensive usage may not be eligible.

How long does refund processing take?

After approval, refunds are processed to your original payment method within 5-7 business days. Credit card refunds: 5-7 days. UPI refunds: 1-3 days. Wallet credits: Immediate.

Can I cancel a session and get refunded?

You can cancel sessions 24+ hours in advance with no charge. Cancellations within 24 hours incur 50% session fee. Within 12 hours: full session fee charged. No-shows without notice: full fee charged.

What about refunds for direct tutor payments?

Direct tuition payments between student and teacher are not covered under platform refund policy. These are handled independently between both parties.

Are promo codes and discounts refundable?

No. Promo codes and discount coupons applied to purchases are not refundable. Only the actual paid amount can be refunded if subscription is eligible.

Can I transfer my subscription to someone else instead of requesting a refund?

Subscriptions are personal and non-transferable. However, you can request a refund and the other person can purchase their own subscription. Our team can discuss custom arrangements for specific cases.

Refund & Cancellation Policy

Clear and transparent refund policy

Last Updated: December 2025

Quick Summary

7-Day Money Back: Full refund within 7 days of purchase
Cancel Anytime: No long-term contracts or hidden fees
Session Cancellation: 24-hour notice for free cancellation
Fast Processing: Refunds within 5-7 business days

Platform Subscription Refunds

7-Day Money-Back Guarantee

•If you're not satisfied with your subscription within 7 days of purchase, get a full refund
•Simply contact our support team with your subscription ID
•No questions asked - automatic approval for eligible customers
•Refund will be credited to your original payment method within 5-7 business days

Cancellation Timeline

•Cancel anytime from your account dashboard under 'Subscriptions'
•Cancellation is effective immediately after confirmation
•You'll retain access to premium features until subscription period ends
•No refund for partial subscription periods after the 7-day window
•Unused credits are non-transferable and will be forfeited upon cancellation

Subscription Refund Eligibility

•Only subscriptions purchased in the last 7 days are eligible for full refund
•If you've already received value (completed classes, used credits), refund eligibility may be reduced
•Multiple refund requests may trigger account review for fraud prevention
•Refunds are provided in the original payment method only
•No cash refunds - only credited back to payment cards or UPI accounts

Non-Refundable Items

•Tuition session payments made directly to tutors (handled between student and tutor)
•Subscriptions used beyond the 7-day window
•Subscriptions cancelled after the return period
•Promo codes and discount coupons applied to purchases
•Course materials or certificates already accessed

Session Cancellation Policy

Session Cancellation by Student

•Cancel sessions at least 24 hours before scheduled time
•No charges for cancellations made 24+ hours in advance
•Cancellations within 24 hours: 50% session fee charged (if applicable)
•Cancellations within 12 hours: Full session fee charged
•No-shows without prior notification: Full session fee charged + teacher compensation

Session Rescheduling

•Reschedule sessions anytime with mutual tutor consent
•Rescheduling requests should be made through the platform
•Tutors typically respond within 24 hours
•Both parties must confirm new timeslot before rescheduling is finalized
•Frequent rescheduling may affect tutor-student relationship

Session Cancellation by Teacher

•Teachers should cancel sessions at least 48 hours in advance if possible
•If cancelled within 48 hours, teacher must refund student's session fee
•Recurring tutor cancellations may result in account penalties
•Repeated cancellations affect tutor ratings and visibility
•Emergency cancellations must be communicated immediately via platform

How to Request a Refund

Step 1: Submit Refund Request

✓Log in to your Tutors Link account
✓Navigate to 'My Subscriptions' or 'Payment History'
✓Click on the subscription or charge you want refunded
✓Select 'Request Refund' and provide reason
✓Submit the form - we'll review within 24 hours

Step 2: Support Team Review

✓Our support team reviews your request against refund eligibility criteria
✓We may contact you for additional information or documentation
✓Typically reviewed and responded within 24-48 hours
✓Approval decision sent via email with details
✓You can track request status in your account dashboard

Step 3: Refund Processing

✓Upon approval, refund is initiated to original payment method
✓Credit/Debit Card refunds: 5-7 business days
✓UPI refunds: 1-3 business days
✓Wallet refunds: Immediate credit to Tutors Link wallet
✓You'll receive confirmation email when refund is processed

Step 4: Refund Receipt

✓Check your payment method (card/bank account) for refund
✓You can also contact payment provider if not visible after stated time
✓Download refund receipt from your account for records
✓Refund confirmation email can be forwarded to payment provider if needed
✓If refund not received, contact support with transaction details

Important Information

•Direct tuition payments between student and teacher are handled independently and are not covered under our platform refund policy
•Refund eligibility is determined based on policy criteria at the time of request submission
•We reserve the right to investigate suspicious refund requests to prevent fraud
•Policy changes will be communicated 30 days in advance via email notification
•Please keep your subscription receipts and transaction IDs for refund requests

Still Have Questions?

📧 Email: tutorslinklucknow@gmail.com

📱 WhatsApp: +91 7800107763

☎️ Call: +91 78001 07763

⏰ Support Hours: Monday to Sunday, 10 AM - 7 PM IST

Response Time: We typically respond to refund requests within 24-48 hours during business hours.

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