Privacy Policy

Your privacy and payment security are important to us. Learn how we collect, use, and protect your personal information.

Last Updated: November 19, 2025

Welcome to Tutors Link Lucknow

At Tutors Link Lucknow, we are committed to protecting your privacy and ensuring the security of your personal and payment information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

All subscription payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We never store your credit card, debit card, or banking information on our servers.

By using Tutors Link Lucknow, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal information (name, email, phone number, address)
Educational details (class, subjects, academic records)
Profile pictures and documents (ID proofs, certificates)
Payment and transaction information (processed securely via Razorpay)
Device information and usage data
Location data for tutor matching

How We Use Your Information

To connect students with suitable tutors
To process payments and maintain transaction records
To improve our services and user experience
To send important updates and notifications
To verify tutor credentials and ensure safety
To provide customer support and resolve issues

Payment & Pricing Information

All payments are processed securely through Razorpay payment gateway
We accept UPI, Credit/Debit Cards, Net Banking, and Wallets
Subscription fees: Starting from ₹199/month for teachers
Premium plans offer enhanced visibility and unlimited applications
Payment information is encrypted and never stored on our servers
Transaction details are maintained for 7 years as per legal requirements

Refund & Cancellation Policy

Subscription cancellations can be made anytime from account settings
Cancelled subscriptions remain active until the end of billing period
Refunds are processed within 7-10 business days for eligible cases
Pro-rated refunds may be issued for service disruptions on our end
No refunds for partial subscription periods or unused services
Contact tutorslinklucknow@gmail.com for refund requests within 7 days

Data Security & Payment Safety

Industry-standard SSL/TLS encryption for all data transmission
PCI-DSS compliant payment processing through Razorpay
Secure servers with regular security audits and updates
Limited access to personal information by authorized personnel only
Two-factor authentication for sensitive operations
Compliance with IT Act 2000 and data protection regulations

Data Storage & Retention

Your data is stored securely on encrypted cloud servers
We retain your information as long as your account is active
You can request deletion of your data at any time
Backup data is retained for 30 days after deletion
Transaction records are kept for 7 years for legal compliance
Inactive accounts are archived after 2 years

Your Rights

Access your personal information anytime through your profile
Request correction of inaccurate information
Delete your account and associated data
Opt-out of marketing communications
Export your data in a portable format
Object to processing of your personal information

Information Sharing

We never sell your personal information to third parties
Limited sharing with matched tutors/students for connection purposes
Payment data shared with Razorpay for secure transaction processing
Legal authorities if required by law
Service providers who assist in operations (under strict agreements)
With your explicit consent for any other purpose

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, understand how you use our services, and improve overall functionality.

Essential Cookies

Required for basic site functionality and security

Analytics Cookies

Help us understand usage patterns and improve services

Preference Cookies

Remember your settings and personalize experience

Children's Privacy

Our services are designed for students of all ages. For users under 18 years of age:

•Parental consent is required for account creation
•Parents/guardians have full access to their child's information
•We do not knowingly collect sensitive information from minors without consent
•Parents can request deletion of their child's account at any time

Questions About Privacy or Refunds?

If you have any questions, concerns, or requests regarding this Privacy Policy, refunds, cancellations, or your personal information, please don't hesitate to contact us.

Business Details

Business Name: Tutors Link Lucknow

Official Address: 538/p-1/KH-383, Sadbhavana Vihar Colony, Ahibaranpur, Treveni Nagar, Sitapur Road, Lucknow, Uttar Pradesh - 226020

UDYAM Registration: UDYAM-UP-50-0247334

Email: tutorslinklucknow@gmail.com

Phone: +91 78001 07763

Email Us Call: +91 78001 07763

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Welcome to Tutors Link Lucknow

All subscription payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We never store your credit card, debit card, or banking information on our servers.

By using Tutors Link Lucknow, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.